Music Is the Universal
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Call Us at (877) 818-5092
Durham, NC 27705-5469
 
 

 
 

 

Effective 7/25/2013 :

 

-Teachers must arrive to their students on time. It is very important to start a lesson on time as some of the lessons scheduled back to back.

 

 -If  running more than 10min late teacher should contact student in advance. It is at the discretion of your client to start lesson 10min later or request a make up. 

 

-Make ups must be done within 2 weeks of an original lesson.

 

-Make up must be a separate full time lesson (equal to the missed lesson).

 

-There will be no more 15min add ups in order to make up the lesson

 

24h notice must be given to the client if teacher is planning to miss and reschedule the lesson. 

-30 days notice is required in order to cancel your lessons. During this period client is still reresponsible for the payment.

-in the event of immediate cancelation the cancellation fee in the amount of 50% of 4 pack lessons value is required.

 

- Client will not be reinbursed for missed (no show) without 24h notice and not rescheduled lesson . Exclusions are sudden illness, medical emergency or death in the family.

 

teacher will not be compensated for missed lesson without a 24h notice. It is at the discretion of the client to schedule a make up. Teacher should not assume that the make up will be scheduled in this case

 

-24h notice must be given to the teacher if a client is planning to miss and reschedule the lesson. 

 

-Teacher will be compensated if client did not show up or give  24h notice.It is at the discretion of a teacher to give a make up. Client  should not assume that the make up will be scheduled in this case

 

- If student running 10 or more minutes late he/she must contact a teacher in advance.If teacher  is unable to contact the student teacher should leave after 15min of waiting.  It is at the discretion of the teacher to schedule a make up within 2 weeks

 

Teachers must submit their online forms within 48h of the lesson. 

 

- Teacher's  compensation will be postponed until next paycheck without submitted within 48h online form.

Please review our policies and procedures